Metro Law Knowledge Base

Overview

Metro Law is a personal injury firm with 20 years of continuous operation. The firm has recovered over $500 million for injured clients. Its practice emphasizes client communication, aggressive representation, and maximizing financial recovery across all injury types.

Firm Profile

  • Name: Metro Law
  • Industry: Legal Services
  • Specialization: Personal Injury Law
  • Years in Business: 20
  • Total Recovered: $500M+
  • Primary Markets: Motor vehicle accidents, premises liability, medical injury, workplace injury, wrongful death

Core Values

  1. Client First: Fast responses, clear communication, transparent process.
  2. Aggressive Advocacy: Focus on maximum compensation, prepared for litigation.
  3. Integrity and Trust: Clear expectations, honest case evaluations.
  4. Professional Excellence: Skilled attorneys, strong negotiation record, comprehensive case preparation.

Practice Areas

1. Motor Vehicle Accidents

  • Car, truck, motorcycle, rideshare crashes
  • Hit and run cases
  • Drunk driving collisions
  • Uninsured and underinsured motorist claims

Key Evidence: police reports, dashcam footage, scene photos, medical reports, witness statements

2. Slip and Fall / Premises Liability

  • Unsafe property conditions
  • Wet floors, poor lighting, uneven walkways
  • Negligent security
  • Retail, commercial, residential property incidents

Key Evidence: incident reports, maintenance logs, surveillance footage, property policies

3. Medical Injury / Medical Malpractice

  • Surgical errors
  • Misdiagnosis or delayed diagnosis
  • Medication errors
  • Birth injuries

Key Evidence: medical records, expert testimony, hospital policies, treatment protocols

4. Workplace Injury

  • Injuries on the job
  • Unsafe work environments
  • Machine and equipment accidents
  • Workers compensation claims and third-party liability

5. Wrongful Death

  • Fatal accidents caused by negligence
  • Assistance with financial recovery for families
  • Loss of income, support, companionship claims

Case Intake Process

  1. Initial Contact
    • Gather client name, contact info, incident date, location, type of injury.
    • Identify urgent needs: medical care, vehicle replacement, documentation.
  2. Case Evaluation
    • Attorney reviews facts and determines liability.
    • Provide client with clear expectations and next steps.
  3. Signing of Representation Agreement
    • Standard contingency fee model.
    • Explain fees, timelines, and client responsibilities.
  4. Evidence Collection
    • Medical records
    • Accident reports
    • Photos and video
    • Witness identification
    • Insurance policy review
  5. Claim Filing
    • Submit demand letter
    • Negotiate with insurance companies
  6. Litigation (if necessary)
    • File lawsuit
    • Conduct discovery
    • Mediation or trial

Communication Standards

  • All client inquiries answered within 24 hours.
  • Dedicated case manager for each client.
  • Monthly status updates at minimum.
  • Immediate notification of milestones: offers, filings, medical updates.

Settlement Process

  1. Demand Preparation
    • Documentation of injuries, treatment, prognosis
    • Financial loss calculation
    • Liability summary
  2. Negotiation
    • Counter offers
    • Insurance adjuster communication
  3. Final Review
    • Attorney reviews settlement terms with client
    • Client approval required for all settlements
  4. Disbursement
    • Fees and expenses outlined
    • Client receives remaining compensation

Litigation Support

  • Trial preparation
  • Expert witness coordination
  • Depositions
  • Court filings and motions
  • Jury selection strategies

Common Client Questions & Approved Responses

Q: How long will my case take? A: Most cases resolve within 6 to 12 months, but complex cases or litigation can take longer.

Q: What do I owe upfront? A: Nothing. Metro Law works on contingency. We only get paid when you recover.

Q: Do I need to speak with the insurance company? A: No. Once you hire Metro Law, we handle all communication.

Q: How much is my case worth? A: Value depends on injury severity, treatment, liability, and long-term impact.

Brand Positioning & Messaging

  • Metro Law is a high performance personal injury firm with a long track record of large settlements.
  • Emphasis on strength, reliability, and consistent results.
  • 20 years of experience signals stability.
  • $500M+ recovered demonstrates proven effectiveness.

Marketing Notes

  • Highlight big numbers: years, total recovered, notable case types.
  • Emphasize local expertise and client advocacy.
  • Use testimonials and case studies where possible.

Compliance Standards

  • All marketing and communication must comply with state bar rules.
  • No promises or guarantees of outcome.
  • Maintain strict confidentiality.

Internal Roles

  • Lead Attorney: Oversees litigation and strategy.
  • Case Managers: Client communication, document collection.
  • Investigators: Evidence gathering, witness interviews.
  • Medical Coordinators: Manage record retrieval and medical timelines.

KPIs

  • Case resolution time
  • Client satisfaction scores
  • Settlement to claim ratio
  • Litigation win rate

Document Templates (Internal)

  • Intake form
  • Representation agreement
  • Medical release form
  • Settlement authorization
  • Demand letter template

Technology Used

  • Case management software
  • Document automation
  • Secure client portal
  • E discovery tools

Summary

This knowledge base supports consistent client handling, efficient team coordination, and high quality representation across all case stages.